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Patient Care Specialist job in Mundelein

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Mundelein, Illinois (IL) Hourly Rate
Job Ref:  1520520279
Employer:  Log In or Register Here
Category:  Other
Job Type:  Full Time
Country:  United States
State:  Illinois (IL)
City:  Mundelein
Salary and Benefits:  Hourly Rate
Our Site: Green Thumb Industries (GTI)

Green Thumb Industries (GTI) is an Illinois-based partnership of accomplished professionals, business people, world-class entrepreneurs and philanthropists driven by the dual commitment to the patients and communities it will serve. The GTI team has proven experience operating successful businesses, long-term expertise in adhering to sustainable business practices, and a deep understanding of the law with regards to the regulatory process surrounding medical cannabis. Each founding member of the GTI team calls Illinois home. They are dedicated to serving Illinois communities where their efforts will have the strongest positive impact and make the biggest difference to local residents.
Job Title: Patient Care Specialist
Reports to: The Clinic Mundelein General Manager
Position Summary
The Patient Care Specialist assists patients in selecting appropriate products for their needs and is the product expert on duty at the store. Patient Care Specialists engage in one-on-one interaction with patients from the time they walk into the retail area until they check out and exit the store. Compliance with applicable rules and regulations as implemented by the Department of Financial and Professional Responsibility (DFPR) and the Company is required. Patient Care Specialists should be friendly and upbeat - much like a barista in your favorite coffee shop.
Essential Responsibilities
Help customers in the retail location in accordance with GTI's mission, vision, goals, and objectives
Follow established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of every product and strain in the store
Help customers make the right choices by knowing how different methods of cannabis consumption affect our patients differently and suggesting dosage starting points and upward titration for inexperienced patients
Complete any work assigned during scheduled shift including:
Correct cash handling and discount application
Verification of proper paperwork, documentation and ID for patients
Accurate use and maintenance of the Point Of Sale (POS) system; Accurate and timely data entry of patient profiles in both the POS system and Illinois Medical Cannabis Pilot Program's electronic verification system
Maintenance of hard copy files (when required)
Assistance in verifying order deliveries for accuracy; Security measures and safety compliance
Maintenance of an organized and clean store
Management of visitor log
Maintenance of open communication with the management team and other coworkers
Reporting of employee issues or patient situations
Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
Job Specifications
Knowledge and consistent demonstration of excellent customer service skills
Knowledge and adherence to the policies, procedures and goals of The Clinic Mundelein and GTI
Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
Ability to listen well and communicate effectively orally and in writing with various audiences
Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public
Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
Additional Requirements
Must be a minimum of 21 years of age. Must be and remain compliant with any and all legal or company regulations for working in the industry
Must pass any and all required background checks, be approved by the Department of Financial and Professional Regulation's Medical Cannabis Pilot Program and maintain good standing
Minimum Education and Experience
High School Diploma or equivalent
Recent and relevant hospitality and/or retail experience required
Working Conditions
While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
ref: (1520520279)
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